A baby brand grows up to sell online with HAQM
"It's a great place to start a business."
Susan Petersen
Chairwoman & Chief Brand Officer, Freshly Picked
An unexpected ecommerce business
Susan Petersen wasn’t looking to start a business. In 2009, her son was born and she wanted to make him the perfect pair of shoes. She put a photo of the resulting soft-soled moccasins up on her blog, and people immediately started asking where to buy them.
Freshly Picked was born.
Things took off from there. After growing her direct-to-consumer brand for a couple years, Susan appeared on ABC’s "Shark Tank," scoring a deal in the process. While that deal ultimately fell through, the exposure didn’t hurt. Susan’s business continued to accelerate.
In 2015, she began selling in department stores and enjoying some social media shout-outs from high-profile celebrity fans. The momentum kept building, with Freshly Picked striking a deal to feature Disney, Marvel, Harry Potter, and Star Wars characters on dozens of products.
Now 10 years into an impressive growth story, Freshly Picked hasn’t lost that initial sense of community. Many of the moccasins are still made right down the road from their headquarters in Lehi, Utah. This allows them to get new products to customers nimbly and efficiently.
Freshly Picked was born.
Things took off from there. After growing her direct-to-consumer brand for a couple years, Susan appeared on ABC’s "Shark Tank," scoring a deal in the process. While that deal ultimately fell through, the exposure didn’t hurt. Susan’s business continued to accelerate.
In 2015, she began selling in department stores and enjoying some social media shout-outs from high-profile celebrity fans. The momentum kept building, with Freshly Picked striking a deal to feature Disney, Marvel, Harry Potter, and Star Wars characters on dozens of products.
Now 10 years into an impressive growth story, Freshly Picked hasn’t lost that initial sense of community. Many of the moccasins are still made right down the road from their headquarters in Lehi, Utah. This allows them to get new products to customers nimbly and efficiently.
Deciding to sell online with HAQM
As the company considered new sales channels in 2019, the conversation naturally turned to one of the most trusted brands, HAQM. Susan was apprehensive at first.
“It’s big, and it’s fast,” Susan says.
She wanted to make sure they could grow the channel and preserve their story. She considered the people frequently shopping HAQM.
“They want the experience that HAQM’s giving them. So it felt like, ‘Hey, this is something that we need to test the waters with,’” Susan says.
Susan opted to dip her toe into being an online seller with a third-party provider.
It didn’t take long to see the possibilities of using HAQM to sell online, and Susan decided to build an online store.
She still recognized the uncertainty of jumping into new sites for selling.
“Every time you enter a new sales channel you’re concerned," Susan says. "Will this cannibalize what we’ve already built, or will it allow us to access new customers? There’s always that risk there."
The risk soon turned to reward.
“In fact, we’ve been able to grow ourselves in other channels I think because of HAQM,” Susan says.
“It’s big, and it’s fast,” Susan says.
She wanted to make sure they could grow the channel and preserve their story. She considered the people frequently shopping HAQM.
“They want the experience that HAQM’s giving them. So it felt like, ‘Hey, this is something that we need to test the waters with,’” Susan says.
Susan opted to dip her toe into being an online seller with a third-party provider.
It didn’t take long to see the possibilities of using HAQM to sell online, and Susan decided to build an online store.
She still recognized the uncertainty of jumping into new sites for selling.
“Every time you enter a new sales channel you’re concerned," Susan says. "Will this cannibalize what we’ve already built, or will it allow us to access new customers? There’s always that risk there."
The risk soon turned to reward.
“In fact, we’ve been able to grow ourselves in other channels I think because of HAQM,” Susan says.
They want the experience HAQM's giving them.Susan PetersenChairwoman & Chief Brand Officer, Freshly Picked
Creating an ecommerce storefront with HAQM
After seeing months of increased sales, Susan hired an in-house sales manager to focus on the HAQM channel. First up: create a customized storefront to mimic the Freshly Picked ecommerce experience using HAQM Stores, then drive traffic with pay-per-click Sponsored Brands ads.
The soft-soled baby moccasins from Freshly Picked represent a very specific moment in parents’ lives, becoming a keepsake after their child grows out of them. This is the brand’s essence: personal, important, and worth saving. For Susan, losing control over her brand story was not an option.
Using HAQM Stores to build a Freshly Picked brand experience minimized those fears.
“We found that the tools, the features, everything that we can do within the branded storefront can mimic what we’re doing on our website,” Susan says.
The company showcased their newest products with simple, vivid color choices and used lifestyle shoots to help customers envision themselves enjoying each product, keeping their mission front and center.
Freshly Picked also found success with HAQM’s pay-per-click offerings. Sponsored Brands ads offered shoppers visibility into the Freshly Picked brand and product portfolio. Sponsored Product ads helped them reach high-intent shoppers actively searching related products.
Leaning on logistics from HAQM also helped. Not worrying about distribution and customer support means more time for creativity and staying up on fashion trends. With Fulfillment by HAQM (FBA), sellers store their products in HAQM's fulfillment network, and HAQM handles the packing, shipping, customer service, and returns. This time-saver has been pivotal in scaling Susan's business, leaving more time for product development and customer acquisition.
The soft-soled baby moccasins from Freshly Picked represent a very specific moment in parents’ lives, becoming a keepsake after their child grows out of them. This is the brand’s essence: personal, important, and worth saving. For Susan, losing control over her brand story was not an option.
Using HAQM Stores to build a Freshly Picked brand experience minimized those fears.
“We found that the tools, the features, everything that we can do within the branded storefront can mimic what we’re doing on our website,” Susan says.
The company showcased their newest products with simple, vivid color choices and used lifestyle shoots to help customers envision themselves enjoying each product, keeping their mission front and center.
Freshly Picked also found success with HAQM’s pay-per-click offerings. Sponsored Brands ads offered shoppers visibility into the Freshly Picked brand and product portfolio. Sponsored Product ads helped them reach high-intent shoppers actively searching related products.
Leaning on logistics from HAQM also helped. Not worrying about distribution and customer support means more time for creativity and staying up on fashion trends. With Fulfillment by HAQM (FBA), sellers store their products in HAQM's fulfillment network, and HAQM handles the packing, shipping, customer service, and returns. This time-saver has been pivotal in scaling Susan's business, leaving more time for product development and customer acquisition.
We found that the tools, the features, everything that we can do within the branded storefront can mimic what we’re doing on our website.
Increasing sales on HAQM
As Freshly Picked grew their HAQM channel, they could count on regular chats with HAQM account reps for guidance, growth recommendations, and to resolve issues as they learned to navigate the new sales channel.
“Just having that open channel of communication, and having someone who we know is going to answer the phone—it’s been vital to the success," says Susan.
Together they built out a calendar of events that would be good fits for Freshly Picked, helping cut out the guesswork. From the get-go, Susan knew she needed a plan for Prime Day. She settled on using HAQM influencers to drive more traffic to their HAQM storefront. It worked.
“We saw a 30% uptick in our sales,” Susan says.
Running a Deal of the Day also exceeded expectations. The company saw results well beyond the initial goal of moving excess inventory.
“I think in the future we’ll continue to look at those deals and look at those opportunities to make sure that we’re maximizing that channel,” Susan says.
“Just having that open channel of communication, and having someone who we know is going to answer the phone—it’s been vital to the success," says Susan.
Together they built out a calendar of events that would be good fits for Freshly Picked, helping cut out the guesswork. From the get-go, Susan knew she needed a plan for Prime Day. She settled on using HAQM influencers to drive more traffic to their HAQM storefront. It worked.
“We saw a 30% uptick in our sales,” Susan says.
Running a Deal of the Day also exceeded expectations. The company saw results well beyond the initial goal of moving excess inventory.
“I think in the future we’ll continue to look at those deals and look at those opportunities to make sure that we’re maximizing that channel,” Susan says.
Just having that open channel of communication, and having someone who we know is going to answer the phone—it’s been vital to the success.
Creating a legacy
Susan started Freshly Picked with one pair of moccasins, stitched with love for her son. Today, that passion’s still in every shoe, even as the brand grows into a household name. And Susan’s no longer afraid of HAQM.
“Anyone with the right idea and the right amount of hustle, if [they’re] willing to work hard for it, can succeed on HAQM. It’s a great place to start a business,” Susan says.
“Anyone with the right idea and the right amount of hustle, if [they’re] willing to work hard for it, can succeed on HAQM. It’s a great place to start a business,” Susan says.
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